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The Best Service and Support is of Utmost Importance

by wireworld on 02/06/2016 - 05:47 pm

Tags: Press Releases, Wire Dusseldorf

Imagine this... You are a cable manufacturer and your production line has been in continuous operation for several years now. You are fully satisfied, since your line has always performed quite well. However, over the past few weeks something has been going on and its production speed has fallen. Just slightly and for no particular reason. Suddenly, a wire break necessitates taking the line out of operation. Your gut feeling had been telling you that it was about time to have it checked. It is Friday afternoon and the line cannot be restarted. An error has occurred and your staff is not able to get it remedied. What do you do?

You immediately call Rosendahl. They ask you a few pertinent questions and offer you the best service options available. If it is a minor issue, proper support can be provided over the phone. Whether by means of online service or remote support, they can assist you with any and all of Rosendahl’s lines. And if you have a service contract, someone is dispatched from one of the nearby service offices to quickly alleviate your problem.

Get service support on site

Technological solutions required to operate continuously and effectively are a basic need of cable manufacturers worldwide. The team at Rosendahl and Nextrom knows all too well why this requirement is on their list of priorities. They support their global partners with the best service possible. Therefore, being on site and providing local support is of utmost importance. Sales and service units are located globally, an added benefit that serves both customers and the company itself when it comes to on-site assistance – wherever it may be needed.

As a first-class solution provider, Rosendahl and Nextrom are able to cover your specific needs. Their vision, “Your success is our passion - here for you.“, means they never leave their customers alone – no matter what the problem may be. The service portfolio is comprised in such a way as to continuously improve and maintain the equipment delivered. Excellent support and rapid deliveries of premium spare parts allow a significant reduction of equipment downtime. Do you need a partner for your complete equipment lifecycle? Rosendahl and Nextrom will offer a tailor-made service package to help you achieve your targets. And the outlook for future developments reveals that Industry 4.0 will open new doors and opportunities to the best service possible.

Meet Rosendahl and Nextrom at the Service Lounge at Wire Düsseldorf at Booth 9A60, where you will discover what they have to offer and boost your own business thanks to the utmost in high-quality performance equipment.